PAPERJAM

Document
Support
Applies to
PAPERJAM for iPhone and iPad
Contact
eraydinler@gmail.com

Something wrong? Write to us.

PAPERJAM is made by one person. There is no ticket system and no bot — you email a human, and a human answers. Most questions are below; if yours is not, the address is at the bottom of this page.

01 Common questions

I bought the Executive Pass and the ads came back

Open Settings inside the game and tap Restore Purchases. The Pass is tied to your Apple Account, not to the device, so it comes back on any iPhone or iPad signed in to the same account — and after deleting and reinstalling the app.

If it still does not restore, email us the Apple Account email you bought it with and we will sort it out.

I lost my progress

Progress is stored on the device only — departments cleared, approval stamps, your Overtime record, your daily streak and the employees you have hired. Deleting the app deletes it, and it does not sync between devices. Your Game Center scores and achievements are the exception: those live with Apple and follow your account.

My score is not on the leaderboard

Check that you are signed in to Game Center: Settings → Game Center on your device. Scores post at the end of a run, so a run you quit part-way through does not count. Today's File ranks your first attempt of the day; the rest are practice.

How do I stop personalised ads?

Two ways. Turn tracking off in Settings → Privacy & Security → Tracking — ads still appear but are no longer personalised. Or buy the Executive Pass, which removes advertising entirely and for good. Either way the game plays exactly the same.

The game is too hard

Hitting an obstacle does not end your run — you stumble, lose speed, and the Deadline gains ground. Only the Deadline catching you, or a shredder pit, ends it. Build your momentum meter: it multiplies stamps and pushes the Deadline back. And the employees you unlock carry real perks — a third mid-air jump, cheaper stumbles, a slower Deadline.

Does it work offline?

Yes. Every department, Overtime and Today's File play with no connection. Only leaderboards, achievements and the store need the internet.

Can I play in Turkish?

Evet. The whole game is written in both English and Turkish — the Turkish is not a translation, the jokes were rebuilt for it. PAPERJAM follows your device language, and you can switch it any time in Settings.

02 Reporting a bug

The more of this you can tell us, the faster it gets fixed:

Write to us

eraydinler@gmail.com

We answer in English and Turkish, usually within two working days.